Refund & Cancellation Policy

Duplicate payments for the same invoice: the extra charge is refunded in full to the original payment method.

Provisioning failures: if a paid server cannot be created or made startable due to a fault on our side and is not resolved within 72 hours of payment, you receive a full refund of that payment on request.

You can cancel a service from your dashboard at any time. Cancellation stops future renewals; it does not retroactively refund the current period, and the server remains available until the end of the paid period (or the retention window, if unpaid).

Unpaid invoices are cancelled with the service; we do not pursue you for a period you cancelled before it began.

If you pay for a paid plan and change your mind within 24 hours of the first payment of the first billing period, and the server has not been meaningfully used (essentially no playtime or file changes), contact us - we will usually refund the plan fee minus any non-refundable payment processing fee Cashfree retains.

Promotional first-month charges follow the same rule as above for the promotional amount paid.

Periods already used (including partial months), resources consumed, and renewals of services you did not cancel before the renewal invoice was paid.

Suspension or termination caused by violation of the Acceptable Use Policy.

The free plan (there is nothing to refund).

Payment processing fees where the provider does not return them to us, for the discretionary case above only.

Approved refunds are issued through Cashfree to the original payment method. Processing typically completes within the timeframe Cashfree and your bank require (commonly 5-10 business days); the refund initiation is recorded on your invoice page.

If you believe a charge is wrong, email us before raising a payment dispute; we will investigate with the payment records and answer. If we cannot resolve it, you retain any rights available to you under applicable consumer law.